Shipping Policy

Welcome, cherished gardener, to Chaste Tree World. Just as we nurture each Fragrant Azalea, Cold Hardy Camellia, and Dwarf Gardenia with devotion, we are dedicated to ensuring your experience—from ordering to planting—is seamless and satisfying. This policy outlines how we deliver our living treasures to your door and how we handle returns should a plant not be the perfect fit for your garden.

We carefully pack and ship our plants to ensure they arrive healthy and ready to thrive in your care.

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Delivery Times

We offer two reliable shipping options to serve our global community of gardeners (excluding certain remote regions and parts of Asia due to customs restrictions).

Once your order ships, you will receive a tracking notification via email. Delivery times are estimates and may vary slightly due to customs, weather, or carrier delays.

We want you to be delighted with every plant from our collection. If you need to return or exchange an item, here is our clear, garden-tended process.

Key Policy Overview

• Return Window: 15 days from the date you receive your order.
• Condition: Items must be unused, in original packaging, and in resalable condition (with all plant tags, care instructions, and accessories).
• Return Shipping: Customers are responsible for return shipping costs, unless the return is due to our error (e.g., incorrect item shipped).
• Refund Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
• Processing Time: Allow 5–10 business days for us to process your return once received, plus additional time for your bank or payment provider to post the refund.

The Returns & Exchanges Process: A Step-by-Step Guide

1. Contact Our Garden Care Team: Within 15 days of receipt, email us at [email protected] to request a Return Merchandise Authorization (RMA) number. Include your order number and reason for return/exchange.
2. Prepare Your Package: Securely pack the item(s) in original packaging with all materials. Include a copy of your packing slip/order confirmation. Clearly write the RMA number on the outside of the box.
3. Ship Your Return: Send the package to our nursery:
   Chaste Tree World
   Returns Department (RMA #_______)
   479 Butternut Lane
   Benton, US 62812

   We strongly recommend using a trackable service and keeping your proof of postage. We are not responsible for items lost in transit back to us.

4. Our Inspection & Your Refund/Exchange: Once we receive and inspect the return, we will email you. If approved, your refund will be processed or your exchange item will be prepared for shipment.

Refunds are issued to the original payment method used during checkout.

• Credit/Debit Card Refunds (Visa, MasterCard, JCB): Once processed by us, please allow 5–10 business days for the refund to appear on your statement.
• PayPal Refunds: Refunds are typically reflected in your PayPal account within 3–5 business days of our processing.

Please note that shipping costs (both original and return) are non-refundable, except in cases of our error.

To protect the health and viability of our living products, and for hygiene and safety reasons, we cannot accept returns or exchanges on the following:

• Custom or Special Order Plants: This includes specific varieties ordered on request, such as certain rare Azalea Varieties or Camellias with Double Flowers procured specifically for your order.
• Personalized Care Kits or Bundles: Any product assembled or personalized based on your specific request.
• Digital Content: Any downloadable care guides or planning documents.