Welcome to the Chaste Tree World FAQ. We are delighted to assist you on your journey to create a fragrant and flourishing sanctuary. Below, you’ll find answers to the most common questions about our plants, services, and policies. Should you need further guidance, our team is always here to help.

🌿 About Our Plants & Collections

Q: What types of plants do you specialize in?
A: At Chaste Tree World, we curate collections for the discerning gardener with a focus on fragrance, beauty, and structure. Our specialties include Fragrant Azaleas, Camellias (including double-flowered, cold-hardy, and espalier varieties), Dwarf Gardenias, Boxwood, Hydrangeas, and a selection of fragrant trees, shrubs, and vines. Each plant is chosen to contribute to a sensory garden experience.
Q: Are your plants suitable for my climate?
A: Many of our plants, like our Cold Hardy Camellias, are selected for resilience. We provide detailed care instructions with every order tailored to help your new plants thrive in your specific conditions. For specific climate advice, feel free to contact us with your location.
Q: Do you offer plants for specific garden designs?
A: Absolutely! Our collections are thoughtfully categorized for various landscaping needs. Explore Camellias for Hedges & Screens for living walls, Fragrant Tree Selections for focal points, or Dwarf Gardenias for container gardening and borders.

📦 Ordering, Shipping & Delivery

Q: Where do you ship to?
A: We proudly serve a global community of gardeners! We ship worldwide from our nursery in Benton, US, excluding only a few remote locations and parts of Asia due to complex phytosanitary regulations. You can confirm if we deliver to your region at checkout.
Q: What are my shipping options and costs?
A: We offer two clear, reliable options:
1. Standard Shipping ($12.95): Via DHL or FedEx. Door-to-door tracked service, arriving 10-15 days after dispatch. Ideal for prompt delivery.
2. Free Shipping: Via EMS on all orders over $50. Arrives 15-25 days after dispatch. Perfect for larger, budget-friendly orders.
Q: How long does order processing take?
A: Each plant is a living treasure. We take 1-2 business days to carefully inspect, prepare, and pack your order with secure root protection and detailed care documentation before it begins its journey to you.
Q: Can I track my order?
A: Yes! For Standard Shipping, full tracking is provided. For Free Shipping via EMS, tracking may be available depending on your location. You will receive shipping notifications via email.

💳 Payment & Account

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout. Your transaction security is important to us.
Q: Is my payment information secure?
A: Completely. We use industry-standard encryption and trusted payment gateways. We do not store your full payment details on our servers.

🔄 Returns, Guarantees & Plant Health

Q: What is your Healthy Arrival Guarantee?
A: We nurture our plants for resilience. If your plant arrives in compromised health, please contact us immediately at [email protected] with photos. We are committed to making it right.
Q: What is your return policy?
A: Your satisfaction is the root of our business. We accept returns within 15 days of receipt. Plants must be in resalable condition. Please contact our customer service team to initiate a return. Note that return shipping costs are the responsibility of the customer unless the plant arrived damaged or incorrect.
Q: I need gardening advice. Can you help?
A: Of course! With every order, you receive a partner in gardening. Our detailed care instructions are a great start. For specific questions, our team of enthusiasts is just an email away. We love helping your garden flourish.

Your fragrant journey is our priority.
For questions not answered here, please reach out to our dedicated team.
Email: [email protected]
Address: Chaste Tree World, 479 Butternut Lane, Benton, US 62812

With green thumbs and warm regards,
The Team at Chaste Tree World